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FAQs

Frequently Asked Questions and Answers to help you out

Account Management

Enter your Username or Email.
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Still no Email? Call +44 (0)1925 898 200 for support.
Don’t know your Username or Email? Call +44 (0)1925 898 200 for support

1.It must contain a Number or Symbol
2. A lower and UPPER case letter
3. Have a minimum of 6 characters.
4. Don’t know your Username or Email? Call +44 (0)1925 898 200 for support

Yes, to be able to have a login for the Trade Portal you will need to be one of our Clients

To become a client and begin purchasing from Crest medical please Contact our Sales Team on +44 (0)1925 898 200 or Email: sales@crestmedical.co.uk

If you wish to be able to purchase using our Trade Portal;
Please contact your current Account manager or fill in the form on the Contact Us page and let us know in the message your interest in using the Trade Portal

We will then be in contact to set up the necessary accounts and grant you access to the Trade Portal.

No, If you wish to continue ordering through your Account Manager they will still be here ready to provide that service for you.

Once you have been given an account for the Trade Portal, you will be able to place your orders yourself adding by adding items to your basket and proceeding to checkout.

Middle East Conflict 2026 FAQ's

At the moment, we are not planning any price increases as a result of the conflict. While global freight markets are experiencing some wider cost pressures, our current operations, stock levels, and logistics arrangements mean we are able to maintain stable pricing. If the situation changes significantly, we will always communicate openly and in advance—but right now, there is no impact on the cost of supplying our products

No. All our manufacturing sites, fulfilment centres and logistics hubs are operating normally. We are not experiencing any delays in production, dispatch, or international transport linked to the situation.

No. All our manufacturing sites, fulfilment centres and logistics hubs are operating normally. We are not experiencing any delays in production, dispatch, or international transport linked to the situation.

No. Our shipping routes do not pass through the Strait of Hormuz or any Gulf‑region ports. Global shipping lanes we rely on remain open and operational.

There is some wider pressure on global freight networks due to increased fuel costs and carriers adjusting schedules. At present, these factors have not caused any delays to our shipments

Yes. Our logistics partners maintain established rerouting and contingency protocols. We also hold sufficient stock in our UK warehouse to absorb any minor delays should they occur.

No. We do not use ports in the affected region, and none of our shipments are currently delayed or held due to congestion or closures.

No. We do not use Middle Eastern air hubs such as Dubai, Abu Dhabi, or Qatar for any of our orders or components.

We have not received any notifications of suspensions or rerouting that would affect our deliveries.

At present, we are not exposed to secondary risks such as labour shortages or cyber threats linked to the conflict. The main global impact is increased uncertainty in freight markets, which we are actively monitoring.

Product FAQ's

The Manufacture Date is not featured on most Eye Wash bottles or Pods.

When Looking for an Expiry Date on look for Hourglass Icon. (see the Image Below)

Instructions on how to find the expiry date of eye wash